Frequently Asked Questions

Will the changeover to ServiceMaster Of Calgary be smooth?

With over 60 years of commercial cleaning experience, we have perfected transitioning new office cleaning contracts, With thorough planning; we will make the changeover a seamless process. The only difference you will notice is the obvious improvement in service and standards.

What are your rates?

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost.

Do you supply everything required?

We supply all the labour, equipment and materials required to carry out the task within the agreed price

How do we pay you?

Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What are your hiring practices?

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business.

Do all staff receive training and development?

All managers, supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. All Health and Safety issues and company policies are covered in their initial induction.

Will we always have the same cleaner?

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Can you unlock/lock and alarm the building?

Since cleaning normally takes place outside of regular business hours, this is a regular service that we provide to all clients, large or small.

Can we contact you outside office hours in case of an emergency?

ServiceMaster Of Calgary will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

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R.H.

Commitment to client satisfaction. Reliable communication avenues with all levels of the management team.


C.W.

Willingness to listen to any complaints or queries from tenants or landlord and prompt action regarding the issues.


P.K.

very professional service.


K.P.

A good leadership team that is responsive.


V.R.

Good communication. Frequent evaluations of the space.


S.R.

The people you have on site at both SCHC and ECHC are friendly and very responsive to dealing with urgent cleaning issues. This is much appreciated. I also appreciate the follow-up by Servicemaster on issues that crop up from time to time. Thank you for your responsiveness and your support to our staff and patients at both sites.


Robert Silveria

Servicemaster is very professional and friendly in their service delivery. They have met us at each challenge and partnered with this to ensure that we are acheiving industry leading standards. Without question we would recommend them to anyone looking for a firm that exceeds every expectation.


Veronica Szaraz

Consistent professionalism


B.F.

Our Servicemaster staff are very good in cleaning, efficient and always with a smile! They would go out of their way for you and are always trying to please everyone!! Keep up the great work!!


P.H.

The work recently done on cleaning our vinyl tile floors was handled very professionally and we would not hesitate to call back your team for repeat business. Best Regards First name removed


G.Q.

Service oriented and worked to implement a service on short notice


T.L.

Services are completed on schedule in a professional manner


B.B.

After hours, timely, and effective.


F.P.

Very, very thorough when it comes to understanding the scope of work.


M.C.

My concerns and inquiries are dealt with in an effecient manner.


A.C.

Follow up and quickly correcting any concerns that come up


B.G.

I enjoy the staff and the staff are very easy to work with. They are quick to respond to areas of spills and washrooms problems.


P.C.

Reliable. Attention to detail


N.D.J.

Professional, dependable


N.M.

Quality cleaning and responsive management